William Ford (WJF)

About Me

With over a decade of experience in the IT field, I have developed a diverse and comprehensive skill set that makes me a valuable asset to any IT team or organization. Currently, I am working in a security-focused role, helping customers strengthen their security posture in an environment where constant threats are the norm.

I am now seeking to transition back to a more infrastructure-focused role, where I can leverage my extensive skills and experience to provide greater value to the IT world.

Outside of work, I have a real passion for home labbing. I love diving into networking, virtualization, and storage technologies. It’s my playground where I get to experiment with the latest advancements and keep my skills sharp. Whether it’s setting up complex network configurations, exploring different virtualization platforms, or optimizing storage solutions, I find it incredibly rewarding. This hands-on experience not only boosts my technical know-how but also keeps my enthusiasm for IT alive and kicking.

Outside of home labbing, I enjoy deploying various FOSS (Free and Open Source Software) tools and actively following the Open Source community. This keeps me engaged with the latest developments and innovations in the tech world. Additionally, I occasionally unwind by playing open-world RPGs, MMOs, and FPS games.

Experience

• Phoenix Software - SOC Engineer (Feb 2024 - Present )
• - Designed, deployed, and managed Azure Sentinel instances at scale for public sector businesses.
• - Collaborated with clients to enhance their security posture and ensure compliance with industry standards.
• - Conducted threat analysis and incident response to mitigate security risks.


• Phoenix Software - Senior Internal Infra / Senior Infra Services ( 2020 - 2024 )
• - Provided top-tier support for internal business and MSP customers, handling complex infrastructure-related incidents and requests.
• - Led projects to improve infrastructure efficiency and reliability.
• - Mentored junior team members and provided training on best practices.


• TSP Projects / Systra UK - IMIT Operations Assistant Manager / Infra Engineer ( 2017 - 2020 )
• - Managed IT operations, from end-user computing to entire business network architecture.
• - Planned and executed IT projects, ensuring timely delivery and alignment with business goals.
• - Implemented and maintained IT infrastructure to support business operations.


• Nestle UK LTD - Service Centre Analyst / Customer Care Operations ( 2013 - 2017 )
• - Entered the IT field straight out of college, supporting factory system upgrades..
• - Transitioned to managing IT customer service for Nestle UK&I, ensuring high levels of customer satisfaction.
• - Developed and implemented processes to improve service delivery and efficiency.

Skills

Education

• York College, York, UK - BTEC L3 Diploma in IT
• York College, York, UK - Advanced L3 Diploma in IT

Certifications

• GCP Sales
• GCP Technical
• GCP Security Sales
• GCP Security Technical
• ITIL Foundation v4